MAXTOP Samrt Watch T6---FAQ
Q---Why can't connect my phone?
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1. To connect the device at first time, to turn on phone bluetooth, connect the device on the MAXTOP APP, and allow all permissions when operating (Notice: Please donât connect the device in the phone's Bluetooth)
2. If you canât connect the watch again, please first forget this device in the phone, then unbind it on MAXTOP App, check the watch screen, there a sign that show disconnected. At last connect it follow the steps 1 (This operation is for IOS phones)
Q---Why the watch canât charge?
1.When charging, please make sure the metal contacts of the watch and of the charging dock or charging cable match well and there is a charging sign on the watch screen.
2. If you use a charging stand, please check whether the light on the base is on.
3. If the watch is turned off, it will automatically turn on when charging.
If the watch still canât charge, please Go to Your Order, find the order ID in the list, and click'Contact with us'.
Q---When I was reading the message, the screen went off quickly?
1. To extend the screen light time, you can first turn off lowpower mode on App. (Notice: Lowpower Mode will affect the screen light time.)
2. Then setting Auto-lock on the watch to extend the screen light time.
(Notice: In order to save power, The screen will be on for around 3 seconds when the notification comes. If you want to read more, you can check it in the information of the watch)
Q---How to set the time?
After the connection is successful, the watch time will be synchronized with the phone time. (Notice: If your phone is in a 24-hour format, the watch will also display a 24-hour format)
Q---How to change metric units to imperial units?
1. Open the MAXTOP APP and connect the watch.
2. Enter MAXTOP APP personal center-- Unit settings--select metric or imperial--submit.
Q---Why does the watch not light when I turn my wrist?
1. Firstly, please make sure turn on "Turn the wrist" in the MAXTOP APP and the watch at the same time.
2. The default turn the wrist period time is 8:am-10:pm, please make sure you use this function during this time.
(Warm tips: frequently turning your wrist to turn on the screen will consume a lot of power)
Q---What APP to download and how to downloadï¼
H Band or MAXTOP Choose the one you like.
H Band: You can find it by opening your phone App store and searching for "H Band".
MAXTOP: Open the manual and scan the QR code to download the MAXTOP APP directly.
Q---How to get professional question support and after-sales service?
Go to Your Order, find the order ID in the list, and click 'Contact with us'.